How can we help?

Visit the registration page and select your role (Merchant, Carrier, or Rider). Complete the onboarding form and verify your email to get started.

Merchants need a valid business registration. Carriers need a CAC document and fleet information. Riders need a valid government-issued ID and proof of address.

Account verification times vary. You will receive an email notification once your account is approved.

When a merchant creates a shipment, the delivery fee is held in escrow. Once the rider completes delivery and the recipient verifies via OTP, the funds are automatically released to the carrier wallet.

Carriers and riders can withdraw earnings to their linked bank account. Withdrawals are processed via Paystack.

We currently support Nigerian Naira (NGN). Additional African currencies (Ghanaian Cedi, South African Rand, Kenyan Shilling, West African CFA Franc) are planned as we expand to new markets.

Start with our Quickstart guide in the documentation. You'll need to generate API keys from your dashboard, then follow the step-by-step integration tutorial.

Tumr automatically retries failed webhooks with exponential backoff (up to 5 attempts). Check your webhook logs in the dashboard for error details.

Email [email protected] with the request ID, timestamp, and steps to reproduce.